Terms of service

1. Who provides the service

CookieMi is provided by:

• Web Solution Group Srl
• Via Monte Sabotino, 2
• VAT number 04598080168
• Email: mail@cookiemi.com

In what follows we call ourselves “we”, and we call “you” whoever opens an account and uses the service. “CookieMi” is the service as a whole: the site, the panel, the banner shown on your sites and everything around it.

2. What CookieMi does

CookieMi asks the people who visit your sites for cookie consent, records each visitor's choice, helps you list the cookies the site uses and generates the cookie policy and the privacy policy for you. You paste one line of code into your site; the software and the data sit on our servers.

3. How you become a customer

You sign up with your email address and accept these terms and the privacy policy. We send you a code by email: you enter it and your account is open. The contract between us is concluded when you activate your subscription (including on trial).

To open an account you have to be of legal age and, if you are acting for a company or a firm, have the power to bind it. You are responsible for who gets into your account: keep your email address safe, because the sign-in codes arrive there.

4. The free trial

The trial lasts 14 days and is free. To start it we ask for a card, but we charge you nothing during the trial. If you cancel before it ends you pay nothing; if you do not cancel, the first charge is taken when it ends and the subscription carries on.

The free trial is meant to be used once per customer: we reserve the right not to grant a second one to the same customer, even after a cancellation and a new signup.

5. What it costs and how you pay

CookieMi costs €3.99 a month or €39.90 a year. You pick the plan when you subscribe. To move from one plan to the other, write to us and we will change it for you, or cancel and subscribe again on the other plan at the end of the period you have already paid for: there is no button in the panel that does it on its own.

Prices include VAT: what you see is what you pay.

Payments are handled by Stripe. Only Stripe processes your card details: we never receive them and never store them. You will find your payment receipts in the panel.

6. Renewal and cancellation

The subscription renews on its own at the end of each period, monthly or yearly, until you cancel it. You can cancel whenever you want, on your own, with a button in the panel: you keep using CookieMi until the end of the period you have already paid for and we charge you nothing more.

We do not refund the unused part of a period, unless the law requires it.

7. If a payment fails

We let you know by email and give you seven days to sort your card out. During those seven days the panel works normally.

After the seven days the panel becomes read-only: you can no longer change settings, add sites, start scans or publish policies. You can, however, keep looking at everything and downloading your data — the consent log, the subscribers, the policies — because that data is yours and you have to be able to take it away at any time.

As soon as the payment goes through, the panel becomes fully usable again.

8. How many sites you can manage

1 site included in the subscription. If you need to manage more sites, write to us: we will work something out together.

9. What we ask of you

• That you use CookieMi only on sites that are yours, or that you manage on behalf of someone who has asked you to.
• That you enter real information: who the data controller is, the contact details, the cookies the site really uses. The policies we generate start from there.
• That you do not use the service for unlawful activities, to send unsolicited messages or to get around the rules on consent.
• That you do not try to reach other customers' data, do not deliberately overload the service and do not try to copy how it works in ways the law does not allow.

10. The data of people who visit your sites

For the data collected by the banner on your sites, you are the data controller: you decide why and how it is processed. We process it on your behalf, as data processor under GDPR art. 28. In the panel you will find the agreement ready to use, with the list of everyone who helps us run the service and where the data is kept.

For the data that concerns you — your account, your payments, the emails we send you — we are the controller: how we process it is set out in the privacy policy. Read the privacy policy

11. Availability of the service

We do everything we can to keep CookieMi running at all times, but we cannot promise that it will never stop. Planned maintenance is announced in advance whenever we can foresee it; urgent work is not.

We may improve and change the service over time. If we remove an important feature we tell you first, and if you are not happy with it you can cancel.

12. CookieMi is not legal advice

CookieMi gives you the tools to ask for and keep consent, and prepares policy templates for you. It is not legal advice and it does not guarantee that your site is compliant: that also depends on how you configure the banner, which scripts you use and what you write in the policies. Have a professional look at them before you publish.

13. Liability

We are liable for damage arising from our own willful misconduct or gross negligence, and for everything for which the law allows no limitation — including personal injury. For the rest, if something goes wrong our obligation is limited to what you have paid us in the previous twelve months.

We are not liable for lost profits, lost business opportunities or damage caused by data you entered incorrectly or by third-party services you chose to use on your site.

14. If we have to suspend an account

We may suspend or close an account that breaches these terms or the law, or that puts the service and other customers at risk. Except in urgent cases we warn you first and give you a chance to put things right. Even then, the banner on the sites you have already set up keeps working and your data stays downloadable for at least thirty days.

15. Closing your account and taking your data with you

You can close your account from the panel, at any time. When you close it we cancel your subscription and delete your sites, the consents collected, the policies and the newsletter subscribers, and we send you a confirmation by email. We keep only what the law obliges us to keep, for example accounting documents.

Before you close it, download whatever you need: after deletion we can no longer recover it.

16. If you are a consumer

If you subscribe for purposes unrelated to your professional activity, you have fourteen days to change your mind, without having to give a reason. Just write to us at the address given in point 1. By asking us to activate the service straight away you accept that performance begins before those fourteen days are up; if you then withdraw, you pay us only for the part of the service you have used.

Nothing in these terms takes away the rights the law gives consumers.

17. Changes to these terms

We may update these terms, for example when the law or the service changes. If a change is significant we tell you by email at least thirty days beforehand. If you are not happy with it, you can cancel before it takes effect, at no cost.

18. Governing law and disputes

This contract is governed by Italian law. The courts of Bergamo have jurisdiction over any dispute. If you are a consumer, the courts of the place where you live still have jurisdiction, and you can use the European online dispute resolution platform.

Before going to court, write to us: almost everything can be settled by talking it over.

How to contact us

For any question about these terms, write to mail@cookiemi.com.